Terms of service
Dear Destine Studios
Welcome to Dear Destine Studios. By accessing our website or purchasing products from our store, you agree to these Terms of Service.
1. About Dear Destine Studios
Dear Destine Studios is a South African creative business offering digital products and other creative products through our online store.
These Terms apply to purchases made through our website and to your use of our website and its content.
2. Products
Our products may include digital storybooks, colouring and activity pages, journals, planners, templates, stationery-related digital products and other downloadable creative materials.
Product descriptions, images and previews are provided to help you understand what you are purchasing. Please review the product description and any included specifications before completing your purchase.
3. Digital Products
Digital products are supplied electronically.
After successful payment, eligible digital products may be made available through the applicable digital delivery system.
You are responsible for providing a valid email address and for ensuring that your device and software are capable of opening the purchased file format.
If you experience a problem accessing your purchase, please contact us at deardestinestudios@gmail.com so that we can assist you.
4. Permitted Use
Unless expressly stated otherwise, products purchased from Dear Destine Studios are for personal use only.
You may download and use your purchased product for your own personal purposes.
You may not:
- resell or redistribute the original digital file;
- share the download link with other people;
- upload our digital products to file-sharing websites or other public platforms;
- claim our designs, illustrations, written content or other creative material as your own;
- reproduce or commercially distribute our products without written permission from Dear Destine Studios.
Purchasing a product does not transfer ownership of the underlying copyright or intellectual property to the customer.
5. Intellectual Property
All designs, illustrations, written content, layouts, branding, images, graphics, product concepts and other creative materials provided by Dear Destine Studios remain the property of Dear Destine Studios or their respective licensors, unless otherwise stated.
Nothing in these Terms grants you ownership of our intellectual property.
6. Pricing and Payment
Prices are displayed on the website in South African Rand (ZAR), unless otherwise stated.
Payment must be successfully completed before a digital product is delivered.
We reserve the right to correct pricing, product or technical errors where necessary. If an error affects an order that you have already placed, we will communicate with you and handle the matter in accordance with applicable law.
7. Orders
Submitting an order constitutes an offer to purchase the selected product.
An order is subject to successful payment and confirmation.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, technical errors or circumstances that prevent us from fulfilling the order.
Any cancellation or refund will be handled in accordance with our Return & Refund Policy and applicable South African law.
8. Refunds and Consumer Rights
Our Return & Refund Policy explains how refunds, defective files, incorrect products and access problems are handled.
Nothing in these Terms is intended to exclude, restrict or limit any consumer right that cannot lawfully be excluded or limited under South African law.
9. Website Use
You agree not to use our website for unlawful purposes or in a way that could damage, disable, overburden or interfere with the operation or security of the website.
You must not attempt to gain unauthorised access to our website, systems, accounts or digital delivery services.
10. Third-Party Services
Our store may use third-party services, including payment processors, Shopify and digital delivery services.
Those services may have their own terms and privacy policies. Dear Destine Studios is not responsible for the independent operation or policies of third-party services, subject to applicable law.
11. Website Availability
We aim to keep our website and digital delivery services available and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, internet services or circumstances outside our reasonable control.
12. Limitation of Liability
To the extent permitted by law, Dear Destine Studios will not be responsible for losses arising from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes to our products, services, business practices or applicable legal requirements.
The updated version will be published on our website.
14. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and the consumer's rights under that law.
15. Contact Us
If you have questions about these Terms, your order or our products, please contact:
Dear Destine Studios
Email: deardestinestudios@gmail.com
Location: South Africa
We aim to respond to enquiries as soon as reasonably possible.